Last updated: December 27, 2025

Shipping Policy

At TH OFFICIAL, all products and services are digital in nature. No physical items are shipped. Please read this policy carefully to understand how delivery works.

1. Digital Delivery

All products and services are delivered electronically via one or more of the following methods:

Email with download links or access credentials
Dashboard or account access on our platform
Third-party platform delivery (e.g., Discord, game accounts)

2. Delivery Time

Delivery times vary depending on the product or service:

Pre-made digital products (bots, software keys, game accounts): typically within 24 hours after payment confirmation
Custom services (bot development, hosting): as agreed in the order confirmation, usually 2–5 working days

3. Order Processing

Orders are processed only after successful payment confirmation via our payment providers. You will receive an email or message once your order has been delivered or access has been granted.

4. Customer Responsibility

Customers are responsible for providing accurate contact information (email, Discord, Telegram) to receive their digital products or services. Delays due to incorrect information are not the responsibility of TH OFFICIAL.

5. Refunds & Issues

For any issues regarding non-delivery or technical problems, please review our Refund Policy and contact our support team. All inquiries will be addressed within our operational hours.