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Customer Support

At TH OFFICIAL, we are committed to providing reliable customer support for all our users.

Customer Service Contact

  • Customer Service Number (WhatsApp): +92 349 4237501
  • Email: thleader@thofficial.com
  • Discord: thleader208
  • Telegram: thleader208

Operational Hours

Below are the official operational and customer support hours for TH OFFICIAL.

Business & Support Hours

  • Days: Monday – Sunday
  • Hours: 11:00 AM – 11:00 PM
  • Time Zone: Pakistan Standard Time (PKT)

We aim to respond to all inquiries as promptly as possible within our operational hours.

Please note that responses outside these hours may be delayed and will be addressed on the next business day.

Permanent Business Address

TH OFFICIAL
lambhi dheri nazd gulshan iqbal road abbottabad
[near old utility store]
[Abbottabad], [Khyber Pakhtunkhwa], Pakistan

This address represents our permanent operating location for business and regulatory correspondence.

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Frequently Asked Questions

We offer digital services and products including Discord bot development, Discord bot hosting, ready-made Discord bots, and selected digital gaming accounts or related services.

Yes. All our products and services are delivered digitally. No physical shipping is involved.

Delivery time depends on the product:

  • Ready-made bots and digital items are usually delivered instantly or within a  hour.

  • Custom Discord bot development may take 1–7 business days, depending on requirements.

We accept multiple payment methods, including Visa and MasterCard for secure card payments on our website. We also support  PayPal, major cryptocurrencies (USDT, BTC, LTC), Binance payments and gift cards, as well as local payment options such as Easypaisa and JazzCash.

Yes. We provide basic support after purchase to ensure proper delivery and setup. For custom services, limited post-delivery support is included.

Absolutely. You can contact us before or after purchase to discuss custom Discord bot features, hosting plans, or specific requirements.

Refunds are considered on a case-by-case basis. Due to the digital nature of our products, refunds are generally not available once delivery is completed, unless there is a technical issue on our side.

We aim to provide services and tools that are intended for legitimate use. Customers are responsible for using all products in compliance with Discord, game publishers, and platform terms of service.

You can contact us through our website contact form or via our official support channels such as Discord , Telegram or Whatsapp. We usually respond within  hours.

Yes. All payments are processed securely through Verified Merchants. We do not store or have access to your card or payment details.

Customer Service

Available: 24/7
Discord
Telegram
WhatsApp

Payment Methods

binance
stripe
paypal

Verified Stores