Last updated: December 27, 2025

Refund Policy

At TH OFFICIAL, we provide digital products and services only. Please read this Refund Policy carefully before making a purchase, as it explains how refunds are handled.

1. Digital Products & Services

All products and services offered on thofficial.com are digital in nature. These include, but are not limited to:

Discord bot development and hosting services
Pre-made Discord bots
Software license keys
Digital game accounts and in-game items
Boosting and other online services

Because these products are delivered electronically and/or access is granted instantly, they are considered consumed once delivered.

2. No Refund Policy

All sales are final. We do not offer refunds once:

A digital product has been delivered
Access credentials, license keys, or files have been shared
A service has started or been completed

This policy exists to protect against misuse and the irreversible nature of digital goods.

3. Limited Exceptions

Refunds are generally not applicable. However, we may review a request only in the following limited situations:

Payment was successfully completed but the product was not delivered
A clear technical error occurred on our side preventing delivery

Any such request will be reviewed on a case-by-case basis. Approval of a refund is not guaranteed.

4. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase
Lack of compatibility or unmet system requirements
Incorrect information provided by the customer
Violation of our Terms & Conditions
Partial use of a service

5. Service Cancellations

For custom services such as Discord bot development or hosting:

Cancellations must be requested before work has started
Once work has begun or access is provided, the service becomes non-refundable

6. Refund Method

If a refund is approved under an exceptional case, it will be processed through the original payment method used, in accordance with the payment provider’s policies. Processing times may vary depending on the payment channel.